Questions and Answers

FAQ

FAQ

We have gathered a lot of helpful information under Shipping & Delivery, Exchange & Returns and Claims. Below, we have compiled the questions most frequently asked, concerning other aspects of Byflou. If you cannot find the answer to what you are looking for, please write to us at [email protected] or call us at +45 41 40 00 77 weekdays between 10 am. and 3 pm.

How to shop at Byflou

You select the products you wish to buy and add them to your shopping cart. Up to the time of ordering you can edit the contents of the shopping cart and you can continuously check the contents and price of the goods. As soon as you have completed your purchase, you will receive an email with your order confirmation. When your order is completed, you will receive a second email. This email serves as your receipt. Here you will also find a Track & Trace link.

The receipt will also be found in your package. Please notice that it may take a few hours before the shipping company scans your package - it may take up to 24 hours before you can follow your package via Track & Trace.

Do I need to create a user to be able to shop?

You are automatically registered as a user, when you make your first purchase at Byflou. It is then possible to log in to your account under Login in the top menu. From here you will have access to My Account, where you can view past orders, special offers, etc. When you shop with Byflou again, your purchase will automatically be associated with this account - even if you are not logged in.

Once you are registered as a user, you can choose to receive our newsletter. By doing this, you will receive special offers in your mail.

A product is sold out - will it be back in stock?

Unfortunately, it is not possible to guarantee that a sold out item will be back in stock again. However, it does occur that a sold item is returned and in this case it might go back into the webshop again.

A product is not available in my size - what do I do?

If you cannot find an item in your desired size, it is unfortunately most likely because it is sold out. It happens, however, that a product comes back online. You can send an email to [email protected] and we will notify you if this happens.

Do you have a size guide?

All items have a description of, among other things, the size. You can also click on the size guide at the bottom of the product page where the different size models are described. You can also send us an email at [email protected], and we will measure the specific item for you.

Can I get more information about a product?

We try wherever possible to write all the details about a product like size, color, material, etc. on the product page. If you need further information, please write us directly from the product page by clicking on "Questions?" or send an email to Customer Service at [email protected] enclosing the item's name, which can be found on the product page.

I have previously seen a product on the webshop, but now I cannot find it anymore

The product is very likely sold out. When this happens, the product is automatically removed from the webshop.

Can I change my order?

It is not possible to change an order, but you can contact customer service by phone + 45 41 40 00 77 or at [email protected]ou.com and have your order canceled, so that you can make a new order.

Can I cancel my order?

As we strive for fast processing on all orders, please contact customer service as quickly as possible to avoid the order being shipped. In this case, please call Customer Services on phone + 45 41 40 00 77.

My order is a gift, can I add a card?

You can order a card including a personal note with your gift. Choose the option "Gift wrapping" on the cart page and enter your message on the last page of the checkout process. We will then giftwrap your order and write a nice card with your message on.

Which payment options do I have?

You can pay with Dankort, VISA/Dankort, VISA, VISA Electron, Eurocard, Maestro, MasterCard, MasterCard Debit, Klarna, MobilePay (Danish phone numbers only) and PayPal.

Fees charged for credit card payment

You will not be charged any card fees when shopping at Byflou.

When will I be charged?

The purchase amount will not be deducted from your account until the goods are shipped. It is impossible to withdraw an amount greater than the amount you have approved upon purchase. We will receive no information about your credit card. We'll only know if that amount is reserved for us for future transfer, once we have shipped your order. When the product is packaged and delivered to Post Denmark, PBS receives a message to transfer the amount reserved to Byflou's account.

Is it safe to use my credit card online?

It is safe to shop in our webshop. The credit card information is transferred in encrypted form using SSL (Secure Sockets Layer). The information is sent via a secure connection and your card information cannot be read by unauthorized persons. This means it is only the payment provider who can read your data. Byflou will receive no information about your credit card.

When shopping online, you are better protected against fraud than in the physical world, due to SSL encryption. In addition, you always have the option to reverse the payment when you receive your bank statement.

What happens if I am not home when the package arrives?

The shipping company leaves a note in your mailbox or sends you an email, and you will then be able to pick up the package the next business day at your local post office or a pickup point near you.

Is it possible to return sale items?

You always have 30 days extended right of cancellation when you shop at Byflou - even on sale items. Simply fill out the return form and include it in the return package with the goods and the invoice / delivery note.

Have you received my return shipment?

Once we have received your return, you will receive a confirmation via email. After this, the money will be returned to your account.

The wrong amount repaid

Unfortunately, errors may occur. If you have received the wrong amount on repayment, please call customer service at + 45 41 40 00 77 or mail us at [email protected] and we will look into it right away. Remember to add your order number.

There is something missing in my order

If you have received your order and an item is missing, we deeply apologise for that mistake. Please contact customer service as soon as possible by phone + 45 41 40 00 77 or mail [email protected] and we will take care of the matter. Remember to enclose your order number.

I lost my order confirmation, what should I do?

If you have lost your order confirmation, you can always go to the My Account tab and print a new one. In your account, you can also track your order and see your order status.

How do I view previous orders?

You will find all previous orders under My Account.

How do I sign up for the Byflou newsletter?

When creating a user account with Byflou, you get the opportunity to sign up for our newsletter. If you have previously turned down this option, you can manually subscribe at the bottom of the page by entering your email address.

Do you sell gift certificates?

Yes we do. If you want a gift certificate, please send us an email at [email protected]

Proposal for new products at Byflou

We have a huge collection of products and we are constantly looking for new, exciting brands. If you have any suggestions for brands you think would fit in our webshop, please send us a mail at [email protected]

Technical Difficulties

Unfortunately, sometimes technical problems in a webshop can occur. If you experience this, please write to us at [email protected] and describe the problem so we can solve it as soon as possible. Thank you!