Questions and Answers

FAQ

FAQ

Here we have compiled the questions most frequently asked. If you can not find the answer to what you are looking for, please write to us at sales@byflou.com or telephone +45 96 57 26 27 weekdays between 10 am. and 3 pm.

How to shop at Byflou

You select the products you wish to buy and put them in the shopping cart, after you complete your purchase. Once an item is ordered, you will receive an order confirmation by email. When your order is completed, you will receive an email. This email serves as your receipt. Here you will also find a link to the Post Danmark Track & Trace.

The receipt will also be found in your package. Note that it may take a few hours before Post Denmark scans your package - it may take up to 24 hours before you can follow your package via Track & Trace.

Should I create a user to shop?

You are automatically created as a user, when you make your first purchase from Byflou. It is then possible to log in to your account under Login in the top menu on the right. From here you will have access to My Account, where you can view past orders, special offers, etc. When you in the future shop with Byflou, your purchase will automatically be associated with this account - even if you are not logged in.

Once you are registered as a user, it is possible to choose to receive our newsletter. By doing this, you receive not only special offers on your mail, but you'll also be automatically entered into the competition for a gift voucher of DKK 500, - every month!

Will there be more of the sold out product

Unfortunately it is not possible to promise that sold out items will come again. Although it does occur that a sold item is returned, in which case it will come at the webshop again.

A product does not appear in my size, what do I do?

If you can not see this item in the desired size, it is because this is unfortunately sold out. It happens, however, that a product comes back online, you can send an email to sales@byflou.com and we will notify you if this happens.

Do you have a size guide?

All items have a description of, among other things size. You can also click Size guide where the different size models are described. However, it is possible to send us an email at sales@byflou.com, then we will measure for you.

Can I get more information about a product?

We try wherever possible to write down all the information about a product, size, color, material, etc. If you need further information, please write on the product page with questions or write to Customer Service at sales@byflou.com. It is important that you enclose the item's name, which can be found in the product description.

I have previously seen a product on the web shop, but now can not find it anymore.

The product is very likely sold out. When this happens, the product is automatically removed from the web shop.

Can I add an item to or change my order?

It is not possible to change the order, but you can contact customer service by phone

  • 45 96 57 26 27 or sales@byflou.com and have canceled your order placed, so you can make a new booking.

Can you put the package at an agreed location?

If you wish to put the package in a location you need to write it in the note field. Then we will pass information to Post Denmark. If you have not selected that the post can leave the package and you are not home when the item comes, the package can be retrieved the day after at the local post office.

Can I cancel my order?

As we strive for fast processing on all orders, please contact customer service as quickly as possible to avoid the order being shipped. In this case, please call Customer Services on phone + 45 96 57 26 27.

My order is a gift, I can add a card?

You can order a card with text for your gift. This is an option you are offered with the offer of gift wrapping that you find under the basket in the purchasing process. We will then giftwrap your order and write a nice card with your message on.

Which payment options do I have?

You can use Dankort, E-Dankort, Visa Dankort, American Express, Mastercard, Visa, Maestro, Visa Electron and JCB Cards. You will not get added card fees when shopping at Byflou and Byoutlet.

Fees charged for credit card payment

You will have no added card fees when shopping at Byflou. You can use Dankort, E-Dankort, Visa Dankort, American Express, Mastercard, Visa, Maestro, Visa Electron and JCB Cards.

Is it safe to use my credit card online?

You are protected against abuse at payment by debit card. We operate with a cooperation with among others, PBS, and we protect your sensitive data using Secure Socket Layer (SSL) encryption. This means that only PBS can read your data when you shop - neither Byflou or any others will have the ability to view your personal data.

Your credit card information validated by PBS, which means, among other things that the card is examined to make sure the card isn't blocked. If everything is in order, you receive a message from us that your order is confirmed. when online shopping, you are better secured against fraud than in the physical world, due to SSL encryption. When you shop online, you have no personal risk, unlike the physical world, and you are therefore insured against fraud. In addition, you always have the option to refuse payment when you receive your statement.

Byflou will receive no information about your credit card. We'll only know if that amount is reserved for us for future transfer, once we have shipped your order. When the product is packaged and delivered to Post Denmark, PBS receives a message to transfer the amount reserved to Byflous account.

When will I be charged?

Payment for the products is withdrawn only when the package is shipped from Byflou. It is impossible to withdraw an amount greater than the amount you have approved upon purchase. We will receive no information about your credit card. We'll only know if that amount is reserved for us for future transfer, once we have shipped your order. When the product is packaged and delivered to Post Denmark, PBS receives a message to transfer the amount reserved to Byflou's account.

What am I going to pay for shipping?

We send with free shipping, if you live in Denmark and shops for over DKK 950, -. Packages are shipped on weekdays, and you will usually receive your order the next day. our free shipping, and easy return solution, gives you the opportunity to consider your purchase after receipt of your order. All Danish shipments in your package with Track & Trace.

  • Should the package need be sent to Greenland, the Faroe Islands or abroad, read about international shipping in the section on Shipping overseas.
    • For purchases over dkk 950, -, we send the package with free shipping.
    • Return shipping is paid on purchases from Byflou. This does not apply to sale items or items purchased from Byoutlet.
    • If you regret your purchase, you will get the full amount returned. This also applies to any shipping costs associated with the purchase.

Delivery and info

Your ordered item is sent as quickly as possible. If you order before 1 pm. on a weekday, we ship the same day. You will receive your order in either our great signature packaging or in recycled packaging depending on your choice. All packages are checked and packed carefully to avoid mistakes in the mail.

It should be noted that no packets are sent during the weekend.

To which countries do you deliver?

We deliver to all European countries. However, given the higher cost of overseas shipping. Shipping cost is always € 25, - no matter the number of items.

Can I track my order?

All items are shipped via Post Denmark. Once the product is shipped, you will receive a Track & Trace number in a mail. This can also be found in the My Account tab. If you then click the number, you can follow your package. It may take up to 24 hours before the package is registered by Post Denmark.

When will I receive my order?

If you order your goods before 1 pm. on a weekday, you will usually receive your order the next day. However, this depends of course on Post Denmark, where the normal delivery time is 1-2 business days. However, we do not ship in the weekend.

There is a defect or fault in the product received - Complaints

at Byflou and Byoutlet we check all items before shipping, but should there be a failure during the processing, the goods should be returned as soon as possible. when Returning Please include information about your name, order number and what is wrong with the item written on a the return note, you will find enclosed with your order. The product will be exchanged for the same product as the returned product. however If this product is not in stock anymore, the money will of course be credited to your account.

What happens if I am not home when the package arrives?

Post Denmark puts a note in your mailbox, and you will then be able to pick up the package at your local post office.

How do I return an item?

We offer free return shipping on all items purchased from Byflou. This applies up to 30 days after you have received your item. Unfortunately, this does not apply to items on sale or if you have had some kind of discount on your order, as well as goods purchased from Byoutlet.

If you wish to return one or more of your items, you must fill out the enclosed return form, and take advantage of the enclosed return label. Using the latter, the goods may be returned with free shipping, and that the shipment will be insured. Do you want to return a discounted item, or an item purchased from Byoutlet, shipping costs will be DKK 55, - this will be offset against your return amount. Also use return label in this case to make sure the shipment is insured.

  • Is the package sent without the enclosed return label, the return is at your own responsibility and you will have to pay the freight.
  • The product must always be returned in original packaging with hang-tags, etc.   - Always remember to enclose the invoice or delivery note.
  • If you paid with a Dankort or another form of credit card, the amount will be returned within 30 days. However, it takes usually no longer than 7 days.   - Return shipping is not covered by orders sent outside Denmark - this is only possible by user charges.

is it possible to return sale items?

You always have 30 day return policy - even on sale items. This applies from the day you receive your goods. Simply fill out the return form and include it in the package with the goods and the invoice / delivery note. When you return the sale items the freight is not paid in advance - the shipping costs of DKK 55, - will be deducted from your return amount.

Have you received my return shipment?

Once we have received your return, you will receive a confirmation via email. Then the money will be returned to your account.

The wrong amount repaid

Unfortunately, errors may occur. If you have received the wrong amount on repayment, please call or write to customer service as fast as via phone + 45 96 57 26 27 or mail sales@byflou.com, We will then look into the matter. remember to add your order number

There is something missing in my order

Unfortunately, errors may occur. If you have received your order and an item is missing, please contact customer service as soon as possible by phone + 45 96 57 26 27 or mail sales@byflou.com then we will take care of the matter. Remember to enclose your order number.

I lost my order confirmation, what should I do?

If you have lost your order confirmation, you can always go to the My Account tab and print a new one. You can also follow your order via Post Danmark Track & Trace or see your order status here.

How do I view previous orders?

You will find all previous orders under My Account.

How do I sign up for the Byflou newsletter?

When creating a user account with Byflou, you get the opportunity to sign up for our newsletter. If you have previously turned down this, you can manually subscribe at bottom of the menu bar on the left. Here you can write your mail and register.

Do you give discounts?

We do not give discounts but, for purchases over DKK 950, - shipping is free.

Do you have a physical store?

Unfortunately. Since we want to give our online customers the best service, we have chosen to focus only on our online enterprise. Therefore, we are a 100% Internet based business, but if you are near our studio, warehouse or office, you are always welcome to pick up your goods. If you choose to pick up your items, please note in the order comment field, and the freight will be deducted manually.

Delivery and info

Your ordered item is sent as quickly as possible. If you order before 1 pm. on a weekday, we ship the same day. You will receive your order in either our great signature packaging or in recycled packaging depending on your choice. All packages are checked and packed carefully to avoid mistakes in the mail.

Do you sell gift certificates?

Yes. If you want a gift certificate, please send us an email at sales@byflou.com with the information.

Proposal for new products Byflou

We have many different products and are constantly working to get new, exciting brands. If you have suggestions for brands you think would fit in at our web shop, please send us a mail at sales@byflou.com.

Technical Difficulties

Unfortunately there sometimes arises a technical problem in the site. If you experience this, please write to us at sales@byflou.com and describe the problem so we can get it resolved as soon as possible.