When you shop with us, we check all products for faults and defects before they are shipped, but there can always be things we miss, and we have the same attitude as we are sure that you have. There just shouldn't be errors in brand new clothes.
Therefore, you of course always have the possibility to claim any errors or faults on your goods. Contact our customer service if you have a claim, or simply have questions about your order.
Do you have a claim, please do NOT return the product to us right away. You need to first contact our customer service at [email protected] with your claims. Please include pictures of the error, and remember to include your order number.
The processing time can take up to 30 days due to supplier dialogue etc. It is often much faster, and you will get a response within a short time after we receive your claim. We always try to provide a similar product for you, or fix the error.
As a starting point, we always try to exchange your claim with a new item. We check both the supplier's warehouse, and our own stock. If we cannot find an item for replacement, we offer a repair, if possible. If the product can neither be replaced nor be repaired, you will of course get a refund.
If there are any defects in the goods you have purchased, we will of course meet all legal guarantees and regulations. If we can not find a solution together, you can submit a complaint to the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, Denmark, at forbrug.dk. Here, you can also read more about the legislation on e-commerce in Denmark.
If you are a resident of an EU country other than Denmark, you can appeal to the EU Commission's online complaint portal.