Terms and conditions

Good customer service starts with good trading conditions for you

About Byflou.com

Terms are mostly hidden away. But the terms and conditions are there to protect you as a consumer and our terms and conditions are designed to provide you the best service. Byflou is owned and operated by DreamAbout ApS CVR. 35035737. To make it easy and understandable, we call it "Byflou", "we" or "us" hereafter.

Contact information

Practice

These terms and conditions apply to all transactions conducted in Byflou. That is, when you use our site or place an order with us, you agree to these terms and conditions.

Be sure to read the terms and conditions before placing your order. If in doubt, please feel free to contact us.

The terms and conditions you will find when you place your order. However, be aware that these may change. These terms and conditions apply to the purchase of goods for delivery in EU countries, unless otherwise agreed.

Terms for ordering an Order

Byflou is open 24 hours a day so you can always shop. It happens, however, that the store may be closed for maintenance. Of course it is only possible to make a purchase when the shop is open and available. To shop on Byflou, you must be 18 years old and possess a valid credit card.

However, it is still possible to shop with us, if you have obtained your guardian's consent, and has the legal right to enter into the purchase.

Ordering of the goods and receipt

You select the products you wish to buy and put them in the shopping cart. You can up to the time of ordering edit the contents of the shopping cart and you can continuously check the contents and price of the goods.

As soon as you have completed your purchase, you will receive an email with your order confirmation. When your order is completed, you will receive an email. This email serves as your receipt. Here you will also find a link to the Post Danmark Track & Trace. The receipt will also be found in your package.

Note that it may take a few hours before Post Denmark scans your package - it may take up to 24 hours before you can follow your package via Track & Trace.

Shipping & Delivery in Denmark

We will ship your order by Post Denmark. All orders are sent insured and with Track & Trace, which you will receive by mail. You can choose whether you want to have the package delivered to your door, your job or if you want to pick it up at the post office. If you order before 1 pm. on weekdays, we ship the same day.

Prices on shipping for purchases in Denmark under DKK 950, -

  • Post Denmark with delivery DKK 65 -
  • Post Denmark without delivery DKK 49, -
  • Business Delivery Denmark DKK 49 -

Free shipping (Denmark only) on orders over 950 DKK, -

We will send the package with free shipping, if you live in Denmark and your order is over DKK 950, -. We send parcels every weekday and delivers most often the day after you ordered.

Our free shipping and easy return policy allows you to try the clothes at home in peace and quiet - something we greatly appreciate. We give you time to consider your purchase carefully to avoid wrong purchases. We can also giftwrap your order for you - this is selected in the shopping cart.

We will ship your order by Post Denmark. When placing your order, you can choose how you want the package delivered under the the Delivery tab. The price depends on the delivery method you have chosen. All our shipments are sent insured and you will receive a Track & Trace number when the order is shipped.

Prices on shipping for purchases in Denmark over DKK 950, -

  • Post Denmark with delivery DKK 29,-
  • Post Denmark without delivery DKK 0,-
  • Business Delivery Denmark DKK 0, -

We strive to ship your package within 24 hours after you have placed your order. If you place your order before 1 pm. on weekdays, we are doing everything we can to enable the goods will be shipped the same day. Shipping is via Post Denmark.

NOTE: If you received free shipping on your purchase, shipping will be deducted from the return amount if the total purchase then falls below DKK 950, -

Payment of order

Once you are ready to order, click Checkout. Here you enter your name, address, email and phone number, and select a delivery method. It is possible to choose an alternative delivery address in case you want it delivered to your work or elsewhere.

All prices are current prices and are including VAT. Any additional payments will not be calculated on the information page that comes just before the payment page.

You can pay with Dankort, VISA/Dankort, VISA, VISA Electron, Eurocard, Maestro, MasterCard and the MasterCard Debit. We also offer payment via PayPal.

we will only withdraw money from your account once the goods are shipped. Any card fees associated with your purchase and will be paid through your order.

Secure Payment

It is safe to shop with credit cards and PayPal on our webshops. The credit card information is transferred in encrypted form using SSL (Secure Sockets Layer). Encryption technology has a high safety standard. This means that information is sent via a secure connection and that your card information can not be read by outsiders. So it is only NETS who can read your data. Neither Byflou or others have the ability to read data. In addition, we use the ePay payment gateway that is certified by the PCI standard.

30 day extended right of cancellation

When you shop at Byflou, you have a full 30 days to cancel. To use this expanded right of withdrawal, you must within 30 days for receipt of your order, send it back to us. If we have not received the item within the 30 days, the package must be located via Track & Trace. Remember to save the Track & Trace number on the package because the return is your responsibility. Using Track & Trace, we can also see when you send the product back to us, which must happen within 30 days.

You are allowed to try the product

As a consumer, you may well test the product, just as you would do in a physical store. You should therefore handle the goods in a way so that you can determine whether the products live up to your expectations. but if you actually use the goods, you can only get part or none of the the purchase amount back.

Take care not to degrade the products value before returning

As a consumer, you are the one who have to pay for any impairment of a products value. Product value is determined by what we can get for it in a resale. if you have used the product or removed any hangtags and labels, we can no longer sell the product and thereby will the depreciation be up to 100%.

Conditions of 30 days right of cancellation

Right of withdrawal begins from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product delivered in several batches, the period from the receipt of the final product. Some items are not subject to withdrawal. You can lose the right of withdrawal by breaking included hangtags and labels. Is the item delivered without hangtags and labels, you lose the right of withdrawal for such an eventuality.

Returns

If you regret your purchase, the goods must be returned in protective packaging to:

  • Byflou.com
  • Tåsingevej 8
  • 9500 Hobro
  • Danmark

Returns Form, which you find in the received packet must completed and enclosed in your return package. If you have lost your return form you can download a new one here (LINK). It is important that the package is securely wrapped, because you are responsible for both the package and the goods until Byflou receive them. Therefore save your shipment receipt and any. Track & Trace number.

Free return shipping on new products

For non-sale items you get FREE return. You do this by using the return label from Post Denmark, we have enclosed in your order. This is possible only in case that you have not purchased items on sale or otherwise have gotten discount on your order. Note that the free return only valid on deliveries and orders in Denmark.

Use our prepaid return label (Denmark only) to sale items and save money

If you have purchased items on sale or received any discount on your order, you yourself must pay the cost of returning the goods if you regret your purchase. However, you can benefit from using the enclosed return label from Post Denmark - then your package is insured. We shall deduct DKK 55, - from your purchase to cover shipping costs. By using our enclosed return label, you can save money compared to if you were to buy similar service at Post Denmark. Note that our return label only be used in deliveries and orders in Denmark.

ATTENTION! We enclose a return form in all our shipments. We do not accept packages sent. Cash on delivery or packages sent without delivery.

Exchange

If you wish to exchange an item for another color, size or the like. you need to send the product back to us using the above return description. then the money will transferred to the credit card used for the purchase. In the meantime, or thereafter, you can order the new size, color or product from Byflou that you want to exchange for.

Exchange of gifts If you have been lucky enough to receive a gift, purchased from Byflou and want to return or exchange it, you can easily do this. You have 30 days to either swap for another item of equal value or to obtain a gift certificate / voucher that you can use when it suits you. This, however, within 5 years. For you to exchange your gift, you must be in possession of the original receipt, and return the form.

If you find a product that is more expensive than the gift, you have the option of paying the difference and get the new product sent instead. To take advantage of our exchange system, fill out the return form and enclose it in the shipping package along with the returned item.

Returning Items paid entirely by the customer. The item must be returned unused and in the same condition as when received - with intact hangtags fixed To the item. It is important to underline items without hangtags will in no way be taken back or exchanged. When we receive the product, we will contact you or you can email customer service to arrange further developments in relation. gift card, voucher or exchange.

Refunds

Once we receive your return order, we will go through the products and you get refunded the amount you have paid to us upon purchase. If our conditions regarding. right of cancellation and "used goods" are met. We will initiate a refund within 14 days after we receive your return order. We reserve the right to withhold payment until the goods are received or transmitted proof that the item is returned.

The amount is always transferred back to the same payment method you used to pay the for the purchase. If you have paid by card, the purchase amount is returned to the payment card you used for the purchase.

ATTENTION !! You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

  • The product has been used,
  • product was damaged while it was subject to your responsibility,
  • The product has been handled otherwise than was necessary in order to determine the nature, qualities and function..
  • The limitations of the right of withdrawal has not been met regarding. Hang Tags, product type, etc.

Claims and Warranty

You have 24 months warranty, which means that you can either get a faulty product repaired, replaced, refund or reduction in price, depending on the specific situation. The claim must of course be justified. The error or fault of the goods must not be caused by an incorrect use of the product or other injurious behavior. This includes if the product has not been washed after the Washing Symbols listed in it. Byflou comply with all legal guarantees and regulations.

To make a claim, you must first contact us by mail [email protected] or by telephone on +45 96 57 26 27 Often we can handle the claim via mail and pictures. After your inquiry to us, you will get additional information about the process for claims.

Should we ask you to return the goods, please send it to:

  • Byflou.com
  • Tåsingevej 8
  • 9500 Hobro
  • Denmark

When you return the item, please simultaneously, as detailed as possible disclose what the problem is. Please use our return form, attached to the order. It is not a requirement, but it eases our casework and minimizes processing time for the claim.

You must claim as quickly as possible after you discover the error. Sale of Goods Act states that you within a reasonable time after discovering the error, make your claim - we suggest within two months.

If the complaint is justified, we will refund reasonable freight costs by return. Otherwise, you must bear all costs of transport, including our freight costs of DKK 55, - for returning the item, and we may charge you an amount of up to DKK 55, - for examination of the goods. We only want happy customers and can only encourage you to contact if there are problems with the goods you have purchased.

Remember to always send the goods in protective packaging and get a receipt for shipment. You have the responsibility for the package / goods up to our reception. So keep postal receipt incl. information about freight costs, as well as any. Track & Trace number.

If there are defects in the goods you have purchased Byflou will meet all legal guarantees and regulations.

Privacy

In order to shop at Byflou, you must state at least:

  - Name   - Address   - Email Address   - Telephone / Mobile Number

The above data is stored with information about the items you bought. This data is stored for 5 years from the end of the financial year to which the information relates, see. Bookkeeping Act § 10, after which the data are deleted.

Did you set up a login to be able to use self-service with us, your personal information and order information will not be deleted unless you ask us to do so. Information will not be disclosed or sold to third parties, except in connection with restructuring or a full or partial sale of the company. Any disclosure in such a situation will be in accordance with the privacy law.

As a customer you are entitled to access to our registration data on you and you can object to a registration under the rules on this in the law on the treatment of personal data. Comments and related sought to Byflou via mail [email protected]

Cookies

By using Byflou.com you agree that we may use cookies. A cookie is a data file that we place on your computer to keep track of what happens during your visit and in order to recognize your computer. A cookie is not a program and do not contain viruses.

Of course you can always delete cookies. Ex. In Internet Explorer, delete cookies from the menu "Tools" - "Internet Options" - "General" - "Browsing history" - "Delete Cookies". Are you using a different browser and want to delete cookies, you can in a search engine search on "Delete Cookies" and the name of your browser and then follow the instructions.

Analytics

Analytics is used on Byflou.com. Analytics is a statistical system that collects information and as a result can give a statistical picture of how many visitors a website has had, where visitors come from, where on the site the visitor shuts down, and so on. We use Analytics with the aim of website and its functionalities. Complaint or other legal request Purchases of goods from Byflou is subject to Danish law. Any disputes shall be settled of the the Danish courts.

Do you have a complaint about your purchase, please send an email to [email protected] or call +45 96 57 26 27. If we can not find a solution, you can submit a complaint to the Competition and Consumer Authority (under the conditions this are met).

Sale of Goods Act / Act on consumer contracts / Law on Consumer Protection, which looks after your interests as a consumer and customer enters naturally into force when you shop with us.

Read more about the legislation on. E-commerce in Denmark at forbrug.dk

Reservation on error

There can always be mistakes. This may happen at the store, be a typing error or there is an incorrect price on the item. Therefore, we accept only your purchase once we have approved your payment and sent goods to you. We are therefore subject to pricing errors, misprints and sold out items. If an item you have ordered, sold out, we will immediately contact you - and your payment will be canceled.

Secrecy

Byflou take responsibility for all the personal information that you provide to us. We use the information to assess the agreement and carry out the supply and to nurture the customer relationship arising therefrom, pursue outstanding payments, the fight against fraud and abuse and to comply with statutory regulations.

Liability

Byflou is not responsible for any damage to you, with the exception of cases where the company's liability exists and where it is assumed that insurer approves that payment can take place. In addition to these cases, the responsibility recurring limited to the maximum amount that represents the purchase price of the / the current item / items. Byflou is not responsible for consequential damages.

Force majeure

As a result of force majeure ceases Byflous obligations. Is the period under the force majeure longer than 2 months, both you and Byflou have the right to terminate the agreement without that in such cases there is no debt to pay for the offender. With force majeure is meant among other strikes, illness of staff, transport disruptions and import / export whether this occurs in the company or its suppliers.

Colors

The actual colors you see on the goods from Byflou depends on your settings on your computer. Therefore, we can not guarantee that your monitor displays the accurate color as the goods on delivery. However, we try to clearly and plainly reproducing color, cut and material under each product.

Copyright

All content on Byflou including texts, images, etc. is protected by copyright law. Copying or other use of the content on Byflou and Byoutlet may only happen after receiving written consent. Unauthorized use of content on Byflou will lead to prosecution.

International shipping & Delivery

We strive to ship your package within 24 hours after you have placed your order. If you place your order before 1 pm. on weekdays, we will do everything we can to make sure the goods will be shipped the same day. Shipping is via Post Denmark and their partners in other countries.

Shipping charges and Delivery to the EU:

  • Denmark: DKK 49, - / Free shipping 950 kr / 1-2 business days
  • Netherlands: € 8, - / Free shipping over € 200, - / Delivery time 2-5 days
  • Norway: NOK 75, - / Free shipping NOK 1500, - / Delivery time 2-5 days
  • Sweden: SEK 59, - / Free shipping SEK 1500, - / Delivery time 2-4 days
  • All other countries: € 25, - / Free shipping € 250, - / Delivery time 3-10 days

We deliver to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, United Kingdom.

Customs and VAT inside and outside the EU

If you order from another EU country, you do not pay additional customs duty and VAT, as other EU countries are exempt from duty under the rules on the free movement of goods within the EU. VAT and duty is already paid in Denmark by Danish legislation, therefore you do not have to pay it again. However If you order from a country outside the EU (ex Norway), the goods may be detained at customs, and the package may be affected by local taxes and duties, which we can not be held responsible for. Be aware that the detention of your package at customs can delay shipment significantly. Should you find out that the package is detained, you should immediately contact the freight company. When you get your package delivered to a country outside the EU (ex Norway) we deduct Danish VAT before we finish the order. You will be responsible for the import duty and taxes for your own package in countries outside the EU.