Terms and Conditions

Good customer service starts with good conditions for you

About Byflou.com

Terms are mostly hidden away. But the terms and conditions are there to protect you as a consumer and our terms and conditions are designed to provide you the best service.

Byflou is owned and operated by DreamAbout ApS, VAT Reg No. DK35035737. To make it easy and understandable, we call it "Byflou", "we" or "us" hereafter.

Contact information:
Byflou.com
Drejøvej 14
9500 Hobro
Denmark

Phone: +45 41 40 00 77
E-mail: [email protected]

Practice

These terms and conditions apply to all transactions conducted at Byflou. That is, when you use our site or place an order with us, you agree to these terms and conditions.

Be sure to read the terms and conditions before placing your order. If in doubt, please feel free to contact us.

Besides here, you will also find the terms and conditions when you place an order. However, be aware that these may change. The terms and conditions apply to the purchase of goods for delivery in EU countries and Norway, unless otherwise agreed.

Terms for ordering

Byflou is open 24 hours a day so you can always shop. It happens, however, that the store may be closed for maintenance. Of course it is only possible to make a purchase when the shop is open and available. To shop on Byflou, you must be 18 years old and possess a valid credit card.

However, it is still possible to shop with us, if you have obtained your parent's or guardian's consent, and has the legal right to enter into the purchase.

Ordering of goods and Receipt

You select the products you wish to buy and add them to your shopping cart. Up to the time of ordering you can edit the contents of the shopping cart and you can continuously check the contents and price of the goods.

As soon as you have completed your purchase, you will receive an email with your order confirmation. When your order is completed, you will receive a second email. This email serves as your receipt. Here you will also find a link to PostNord's Track & Trace. The receipt will also be found in your package.

Note that it may take a few hours before PostNord scans your package - it may take up to 24 hours before you can follow your package via Track & Trace.

Payment of order

Once you are ready to order, click on "Continue" at the bottom of the shopping cart page. Here you enter your name, address, email and phone number, and select a delivery method. It is possible to choose an alternative delivery address in case you want it delivered to your workplace or elsewhere.

All prices are current prices and are including Danish VAT (if you select Norway as delivery destination, the prices are shown without Danish VAT). Any additional charges will be calculated on the information page that comes just before the payment page.

You can pay with Dankort, VISA/Dankort, VISA, VISA Electron, Eurocard, Maestro, MasterCard, MasterCard Debit, Klarna, MobilePay (Danish phone numbers only) and PayPal.

The purchase amount will not be deducted from your account until the goods are shipped. We will cover any card fees associated with your purchase.

Secure Payment

It is safe to shop in our webshop. The credit card information is transferred in encrypted form using SSL (Secure Sockets Layer). This encryption technology has a high safety standard. The information is sent via a secure connection and your card information can not be read by unauthorized persons. This means it is only the payment provider NETS who can read your data. Neither Byflou nor others have the ability to read data. In addition, we use the ePay payment gateway that is certified by the PCI standard.

Shipping & Delivery

All orders are shipped from Denmark. We strive to ship your package within 24 hours after you have placed your order. If you place your order before 1 pm. on weekdays, we will do everything we can to make sure the goods will be shipped the same day. Shipping is via PostNord and their partners in other countries. All our shipments are sent insured and you will receive a Track & Trace number by mail when the order is shipped. We deliver to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and United Kingdom.

Our official shipping charges are not valid for larger pieces of furniture as these are delivered by international freight forwarders. In such cases, we will contact you regarding the shipping charges, before your order is completed.

Customs and VAT inside and outside the EU

If you order from another EU country, you do not pay additional customs duty and VAT, as other EU countries are exempt from duty under the rules on the free movement of goods within the EU. VAT and duty is already paid in Denmark by Danish legislation, therefore you do not have to pay it again.

However, if you order from a country outside the EU, the goods may be detained at customs, and the package may be affected by local taxes and duties, which we can not be held responsible for. Be aware that the detention of your package at customs can delay shipment significantly. Should you find out that the package is detained, you should immediately contact the freight company. When you get your package delivered to a country outside the EU, we deduct Danish VAT before we finish the order. You will be responsible for the declaration and import duty and taxes for your own package in countries outside the EU, with the exemption of Norway where we automatically pay 160 NOK (a charge to the shipping company PostNord) for the customs declaration for you. This amount is always added to the shipping costs to Norway. However, you still need to pay additional Norwegian customs duty on orders containing clothes (please visit the Norwegian Customs website for more info and to calculate the specific taxes you need to pay).

30 days extended right of cancellation

When you shop at Byflou, you have a full 30 days to cancel. To use this extended right of withdrawal, you must send your order back to us within 30 days upon receipt. If we have not received the order within the 30 days, the package must be located via Track & Trace. Remember to keep the Track & Trace number of the package because the return is your responsibility. Using Track & Trace, we can also see when you sent the product back to us, which must happen within 30 days upon receipt.

Conditions of 30 days right of cancellation

Your cancellation right begins from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following Monday. In the case of multiple goods ordered in one order but delivered separately, or a product delivered in several batches, the period starts from the receipt of the final product. Some items are not subject to withdrawal. Furthermore, you can lose the right of withdrawal by breaking included hangtags, labels or seals. If the item is delivered sealed, you lose the right of withdrawal if you break the seal.

PLEASE NOTICE: Custom-made furniture is not covered by the right of withdrawal. You can not return any furniture that is ordered specifically for you, as this is designer furniture, and goes under the category custom made furniture. We do not have any furniture in stock, and all furniture is therefore custom made and ordered only after an order has been placed. Read more about this in the Danish Sale of Goods Act.

You are allowed to try the product on

As a consumer, you may test the product and try it on at home, just as you would do in a physical store. This means you should handle the goods in a way so that you can determine whether the products live up to your expectations or not. Do you, however, take your goods in use, you can only get part of or none of the purchase amount back.

Treat the product with care before returning it

As a consumer, you are the one who have to pay for any impairment of a products value. Product value is determined by what we can get for it in a resale. If you have used the product or removed any hangtags and labels, we can no longer sell the product and thereby the depreciation will be up to 100%.

Returns

If you regret your purchase, the goods must be returned in protective packaging to:

Byflou.com
Drejøvej 14
9500 Hobro
Denmark

You must fill out the return form, which you find in the received packet, and enclose it in your return package. If you have lost your return form, you can contact our customer service to get a new one. It is important that the package is securely wrapped, because you are responsible for both the package and the goods until Byflou receive them. Therefore, keep your shipment receipt and any Track & Trace number.

PLEASE NOTICE: We enclose a return form in all our shipments, and we do not accept cash on delivery parcels (COD) or packages sent without door-to-door delivery to our address stated above.

Exchange

If you wish to exchange an item for another color, size or the like, you need to send the product back to us. When we receive the product, the money is transferred to the credit card used for the purchase. In the meantime, or thereafter, you can order the new size, color or product from Byflou that you want to exchange for.

Exchange of gifts

If you have been lucky enough to receive a gift, purchased at Byflou and want to return or exchange it, you can easily do this. You have 30 days to either swap for another item of equal value or to obtain a gift certificate / voucher that you can use when it suits you. This, however, within 5 years. For you to exchange your gift, you must be in possession of the original receipt and the return form.

If you find a product that is more expensive than the gift, you have the option of paying the difference and get the new product sent instead. To take advantage of our exchange system, fill out the return form and enclose it in the shipping package along with the returned item.

Returning Items are paid entirely by the customer. The item must be returned unused and in the same condition as when received - with intact hangtags fixed to the item. It is important to underline that items without hangtags will not be taken back or exchanged. When we receive the product, we will contact you or you can email customer service to arrange a gift card, a voucher or an exchange.

Refunds

Once we receive your return order, we will check the products and you will get the amount refunded, which you have paid to us upon purchase, if our conditions regarding the right of cancellation and "used goods" are met. We will initiate a refund within 14 days after we receive your return order. We reserve the right to withhold payment until the goods are received or until we receive documentation that the item has been returned.

The amount is always transferred back to the same payment method you used to pay for the purchase. If you have paid by card, the purchase amount is returned to the payment card you used for the purchase.

NOTE: If you have received free shipping and decide to return a part of your order, a shipping fee will be deducted from the return amount, if the remaining order value falls below the amount that qualifies for a free shipping.

ATTENTION!! You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

  • The product has been used.
  • Product was damaged while it was subject to your responsibility.
  • The product has been handled in another way than necessary in order to determine the nature, quality and function.
  • The conditions of the right of withdrawal have not been met regarding hang tags, product type, etc.

Claims and Warranty

You have a 24 months warranty, which means that you can either get a faulty product repaired, replaced, a refund or reduction in price, depending on the specific situation. The claim must of course be justified. The error or fault of the goods must not be caused by an inappropriate use of the product or other injurious behavior. This includes e.g. that the product has not been washed the right way according to the Washing Symbols listed in it.

To make a claim, you must first contact us by mail [email protected] or by telephone at +45 41 40 00 77. Often we can handle the claim via mail and pictures. After your inquiry, you will get additional information about the process for claiming.

Should we ask you to return the goods, please send it to:

Byflou.com
Drejøvej 14
9500 Hobro
Denmark

When you return the item, please disclose as detailed as possible what the problem is. Please use our return form, attached to the order. It is not a requirement, but it eases our casework and minimizes processing time for the claim.

You must claim as soon as possible after you discover the error. The Danish Sale of Goods Act states that you make your claim within a reasonable time after discovering the error - we suggest within two months.

If the complaint is justified, we will of course refund reasonable freight costs for your return shipment as well. If the complaint is not justified, you must carry all costs of transport, including our freight costs for returning the item to you, and we may charge you an amount of up to 8 € for the examination of the goods. We only want happy customers and can only encourage you to contact us if there are any problems with the goods you have purchased.

Remember to always send the goods in protective packaging and get a receipt for the shipment. You have the responsibility for the package / goods up to our reception. So please keep the postal receipt incl. information about freight costs, as well as any. Track & Trace number.

If there are any defects in the goods you have purchased, Byflou will meet all legal guarantees and regulations.

Complaint or other legal request

Purchases of goods from Byflou is subject to Danish law. Any disputes shall be settled at the Danish courts.

The Danish Sale of Goods Act / Act on Consumer Contracts / Law on Consumer Protection, which supervises your rights as a consumer and customer of course also apply when you shop with us.

If you have a complaint about your purchase, please send an email to [email protected] or call +45 41 40 00 77. If we can not find a solution together, you can submit a complaint to the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, Denmark, at forbrug.dk. Here, you can also read more about the legislation on e-commerce in Denmark.

If you are a resident of an EU country other than Denmark, you can appeal to the EU Commission's online complaint portal.

We reserve the right for errors and mistakes

Mistakes happen. This may be at the stockroom, a typing error or an incorrect pricetag on an item. Therefore, we accept your purchase only once we have approved your payment and sent the goods to you. We therefore reserve the right for sold out items, as well as printing, programming and typing errors. If you order an item that is sold out, we will immediately contact you - and your payment will be canceled.

Colors

The actual colors you see on the items at Byflou depends on the screen settings on your computer, tablet or smart phone. Therefore, we can not guarantee that your device displays the accurate color as the item upon delivery. However, we try to clearly and plainly reproduce color, cut and material for each product.

Secrecy

Byflou takes responsibility for all the personal information that you provide to us. We use the information to assess the agreement and carry out the delivery, to administer the customer relationship that comes with it, pursue outstanding payments, fight fraud and abuse and to comply with statutory regulations.

Liability

Byflou is not responsible for any damage to you, with the exception of cases where the company's liability insurance covers the damage and where it is assumed that the insurer approves that payment can take place. In addition to these cases, Byflou's liability is limited to the maximum amount that represents the purchase price of the concerned item / items. Byflou is not responsible for consequential damages.

Force majeure

In the case of force majeure, Byflou ceases its obligations. If the period of force majeure is longer than 2 months, both you and Byflou have the right to terminate the agreement, without any liability for damages in such cases. Force majeure means strikes, staff illness, transport disturbances and import / export bans, regardless of whether this occurs at the company or its suppliers.

Copyright

All content on Byflou including texts, images etc. is protected by copyright law. Copying or other use of the content on Byflou may only happen after receiving a written consent. Unauthorized use of content on Byflou will lead to prosecution.

Cookies and Privacy Policy

Introduction

When you visit our website or if you are a customer of Byflou.com, we collect information about you which is used to customize and improve our content and to optimize ads displayed on the page. If you do not wish that we collect information about you, you should delete your cookies (see instructions below) and avoid further use of the site. Below we will explain what information is collected, why it is collected and which third parties have access to them.

Cookies

The website uses "cookies", which is a text file that is stored on your computer, tablet or mobile device. The purpose of a cookie is to remember specific settings made on that device, to perform statistics, and to target ads. Cookies can not contain malicious code such as virus.

If you want to delete your cookies, use Google or any other search engine and search for "Delete Cookies" and the name of your browser and then follow the instructions.

If you delete or block cookies, ads may become less relevant to you and occur more frequently. In addition, you may risk that the site is not functioning properly and that there are content you can not access. It will not be possible for you to complete an order without using cookies for example.

The website contains third-party cookies that may vary to a certain degree:

  • Facebook Pixel and Analytics
  • Google Analytics
  • Hotjar
  • Cookie permission
  • DoubleClick (Google AdWords & Remarketing)
  • Other affiliate partners
  • Google Optimize

In general

Personal information is any kind of information that may be attributed to you to some extent. When using our website, we collect and process a variety of such information. This happens, for example, by regular access to content, if you sign up for our newsletter, participate in competitions or surveys, register yourself as a user or subscriber, make a purchase on our website or use any other service on our website.

We do not handle your credit card information ourselves when you make a purchase with us. These are handled safely by the payment operators Nets, Epay and Teller. We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP address, geographic location, and which pages you click on (interests). To the extent that you explicitly consent to this and enter the information yourself, we also collect the following information: Name, phone number, email, address and payment information. This will typically be associated with the creation of a login or a purchase.

Security

We have taken technical and organizational precautions to prevent that your information is accidentally or illegally deleted, published, lost, impaired or comes to the knowledge of an unauthorized person, misused or otherwise treated in violation of the law.

Purpose

The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to register your purchases and payments, and to provide the services you have requested, such as to send you a newsletter. In addition, we use the information to optimize our services and content.

Period of storage

The information is kept for the time period allowed by law and we delete them when they are no longer necessary. The period depends on the nature of the information and the reason for the storage. Therefore, it is not possible to specify a general timeframe for when information is deleted.

Disclosure of information

Data about your use of the website, which ads you receive and, if any, click on, geographic location, gender and age segment etc. is disclosed to third parties to the extent that this information is known. You can see which third parties in the "Cookies" section above. The information is used to target advertising. In addition, we use a number of third parties to store and process data. They only deal with information on our behalf and may not use them for their own purposes.

Disclosure of personal information such as name and e-mail etc. will only happen if you consent to it. We only use data processors located in the EU or in countries that can provide your information with adequate protection.

Insights and complaints

You are entitled to know what personal information about you we are processing. You may also object to the use of information at any time. You may also revoke your consent to processing information about you. If the information processed about you is incorrect, you are entitled to have this information corrected or deleted. Please contact: [email protected] If you would like to complain about our processing of your personal information, you can also contact the Danish Data Protection Authority, Datatilsynet, or the appropriate Data Protection Authority in your country.

Publisher

The website is owned and published by:

Byflou.com / DreamAbout Aps
Drejøvej 14, 9500 Hobro, Denmark
Phone: +45 41 40 00 77
Contact person: Simon Falentin Olesen