About Byflou.com
Terms are mostly hidden away. But the terms and conditions are there to protect you as a consumer and our terms and conditions are designed to provide you the best service.

Byflou is owned and operated by DreamAbout ApS, VAT Reg No. DK35035737. To make it easy and understandable, we call it "Byflou", "we" or "us" hereafter.

Contact information:  
Byflou.com  
Drejøvej 14  
9500 Hobro  
Denmark

Phone: +45 41 40 00 77  
E-mail: [email protected]

Practice
These terms and conditions apply to all transactions conducted at Byflou. That is, when you use our site or place an order with us, you agree to these terms and conditions.

Be sure to read the terms and conditions before placing your order. If in doubt, please feel free to contact us.

Besides here, you will also find the terms and conditions when you place an order. However, be aware that these may change. The terms and conditions apply to the purchase of goods for delivery in EU countries and Norway, unless otherwise agreed.

Terms for ordering
Byflou is open 24 hours a day so you can always shop. It happens, however, that the store may be closed for maintenance. Of course it is only possible to make a purchase when the shop is open and available. To shop on Byflou, you must be 18 years old and possess a valid credit card.

However, it is still possible to shop with us, if you have obtained your parent's or guardian's consent, and has the legal right to enter into the purchase.

Ordering of goods and Receipt
You select the products you wish to buy and add them to your shopping cart. Up to the time of ordering you can edit the contents of the shopping cart and you can continuously check the contents and price of the goods.

As soon as you have completed your purchase, you will receive an email with your order confirmation. When your order is completed, you will receive a second email. This email serves as your receipt. Here you will also find a link to PostNord's Track & Trace. The receipt will also be found in your package.

Note that it may take a few hours before PostNord scans your package - it may take up to 24 hours before you can follow your package via Track & Trace.

Payment of order
Once you are ready to order, click on "Continue" at the bottom of the shopping cart page. Here you enter your name, address, email and phone number, and select a delivery method. It is possible to choose an alternative delivery address in case you want it delivered to your workplace or elsewhere.

All prices are current prices and are including Danish VAT (if you select Norway as delivery destination, the prices are shown without Danish VAT). Any additional charges will be calculated on the information page that comes just before the payment page.

You can pay with Dankort, VISA/Dankort, VISA, VISA Electron, Eurocard, Maestro, MasterCard, MasterCard Debit, Klarna, MobilePay (Danish phone numbers only) and PayPal.

The purchase amount will not be deducted from your account until the goods are shipped. We will cover any card fees associated with your purchase.

Secure Payment
It is safe to shop in our webshop. The credit card information is transferred in encrypted form using SSL (Secure Sockets Layer). This encryption technology has a high safety standard. The information is sent via a secure connection and your card information can not be read by unauthorized persons. This means it is only the payment provider NETS who can read your data. Neither Byflou nor others have the ability to read data. In addition, we use the ePay payment gateway that is certified by the PCI standard.

Shipping & Delivery
All orders are shipped from Denmark. We strive to ship your package within 24 hours after you have placed your order. If you place your order before 1 pm. on weekdays, we will do everything we can to make sure the goods will be shipped the same day. Shipping is via PostNord and their partners in other countries. All our shipments are sent insured and you will receive a Track & Trace number by mail when the order is shipped. We deliver to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and United Kingdom.

Our official shipping charges are not valid for larger pieces of furniture as these are delivered by international freight forwarders. In such cases, we will contact you regarding the shipping charges, before your order is completed.

Customs and VAT inside and outside the EU
If you order from another EU country, you do not pay additional customs duty and VAT, as other EU countries are exempt from duty under the rules on the free movement of goods within the EU. VAT and duty is already paid in Denmark by Danish legislation, therefore you do not have to pay it again.

However, if you order from a country outside the EU, the goods may be detained at customs, and the package may be affected by local taxes and duties, which we can not be held responsible for. Be aware that the detention of your package at customs can delay shipment significantly. Should you find out that the package is detained, you should immediately contact the freight company. When you get your package delivered to a country outside the EU, we deduct Danish VAT before we finish the order. You will be responsible for the declaration and import duty and taxes for your own package in countries outside the EU, with the exemption of Norway where we automatically pay 160 NOK (a charge to the shipping company PostNord) for the customs declaration for you. This amount is always added to the shipping costs to Norway. However, you still need to pay additional Norwegian customs duty on orders containing clothes (please visit the Norwegian Customs website for more info and to calculate the specific taxes you need to pay).

30 days extended right of cancellation
When you shop at Byflou, you have a full 30 days to cancel. To use this extended right of withdrawal, you must send your order back to us within 30 days upon receipt. If we have not received the order within the 30 days, the package must be located via Track & Trace. Remember to keep the Track & Trace number of the package because the return is your responsibility. Using Track & Trace, we can also see when you sent the product back to us, which must happen within 30 days upon receipt. Please notice that returns are paid by the customer.

Conditions of 30 days right of cancellation
Your cancellation right begins from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following Monday. In the case of multiple goods ordered in one order but delivered separately, or a product delivered in several batches, the period starts from the receipt of the final product. Some items are not subject to withdrawal. Furthermore, you can lose the right of withdrawal by breaking included hangtags, labels or seals. If the item is delivered sealed, you lose the right of withdrawal if you break the seal.

PLEASE NOTICE: Custom-made furniture is not covered by the right of withdrawal. You can not return any furniture that is ordered specifically for you, as this is designer furniture, and goes under the category custom made furniture. We do not have any furniture in stock, and all furniture is therefore custom made and ordered only after an order has been placed. Read more about this in the Danish Sale of Goods Act.

You are allowed to try the product on
As a consumer, you may test the product and try it on at home, just as you would do in a physical store. This means you should handle the goods in a way so that you can determine whether the products live up to your expectations or not. Do you, however, take your goods in use, you can only get part of or none of the purchase amount back.

Treat the product with care before returning it
As a consumer,  you are the one who have to pay for any impairment of a products value. Product value is determined by what we can get for it in a resale. If you have used the product or removed any hangtags and labels, we can no longer sell the product and thereby the depreciation will be up to 100%.

Returns
If you regret your purchase, the goods must be returned in protective packaging to:

Byflou.com  
Drejøvej 14  
9500 Hobro  
Denmark  

You must fill out the return form, which you find in the received packet, and enclose it in your return package. If you have lost your return form, you can contact our customer service to get a new one. It is important that the package is securely wrapped, because you are responsible for both the package and the goods until Byflou receive them. Therefore, keep your shipment receipt and any Track & Trace number.