Customer service & conditions

How to get your parcel before Christmas*

If you want to make sure your parcel is delivered before 24. December, we need to receive your order by 16:00 on the following date:

Delivery with UPS

• Switzerland: 17. December
• United Kingdom: 12. December

Delivery with GLS

• Belgium, Estonia, France, Holland, Latvia, Lithuania, Luxembourg, Poland, Switzerland, Slovenia, Sweden, Czech Republic, Germany, Austria: 17. December
• Finland, Ireland, Italy, Croatia, Northern Ireland, Norway, Romania, Slovenia, Spain, United Kingdom, Hungary, Bulgaria, Greece, Portugal: 12. December

Delivery with DHL

• Countries outside of Europe: 4. December
• Cyprus, Estonia, Finland, Greece, Lithuania, Latvia, Norway: 11. December
• Spain, Portugal: 14. December
• Bulgaria, Ireland, Romania, Sweden: 15. December
• Czech Republic, France, Croatia, Hungary, Italy, Poland, Slovenia, Slovakia: 17. December
• Austria, Belgium, Switzerland, Denmark, Luxembourg, Netherlands: 18. December
• Germany: 19. December

PLEASE NOTICE: The delivery times above only apply to stock items. However, we will send parcels until 20. December, as well as all weekdays between Christmas and New Year.


^{*We cannot be held responsible for any delays caused by the carrier (Bring, DHL, UPS, GLS etc.).}

Extended returns until 31. January

Easier Christmas shopping. Shop worry-free Christmas gifts for your loved ones with extended returns. From 1. November until 24. December, we offer extended returns on all orders placed at Byflou.com.

Get help with returns and exchanges here »

Gift wrapping

We offer exclusive Christmas gift wrapping with a personalised Christmas card for the gift recipient. If you want this, simply click 'Gift wrapping' in the shopping basket and on the following page, note in the comment field what you want us to write in the card.