FAQ

We have gathered a lot of helpful information under Shipping & Delivery, Exchange & Returns and Claims. Below, we have compiled the most frequently asked questions, concerning other aspects of Byflou. If you cannot find the answer to what you are looking for, please write to us through this form or call us at +45 35 15 52 35 during our phone hours. We speak Danish and English.

How to shop at Byflou

You select the items you wish to buy and add them to your shopping cart. Then you go through checkout and complete your purchase. As soon as you have completed your purchase, we will send you an email with a confirmation that we have received your order request. When your order is completed, you will receive a second email. This email confirms that your order has been accepted and is therefore binding for Byflou.com. This email also serves as your receipt and will often contain a link to Track & Trace for your package.

Please notice that it may take a few hours before the shipping company scans your package, and it may take up to 24 hours before you can follow your package via Track & Trace.

Do I need to create a user to be able to shop?

No, you don't need to do that. If you create a user, you can log in to your account under Login in the top menu on the right. From here you can access My Account, where you can see previous orders, among other things.

A product is sold out - will it be back in stock?

Unfortunately, it is not possible to guarantee that a sold out item will be back in stock again. However, it does happen that a sold-out item is returned and then it will be available on the webshop again.

A product is not available in my size - what do I do?

If you cannot find an item in your desired size, it is unfortunately most likely because it is sold out. It happens, however, that a product does come back online. You can send us a message through this form and we will notify you if this happens.

Do you have a size guide?

All items have a description of, among other things, the size. You can also click on the size guide at the bottom of the product page where the different size models are described. You can also contact us through this form, and we will measure the specific item for you.

Can I get more information about a product?

We try wherever possible to write all the details about a product like size, color, material, etc. on the product page. If you need further information, please write us directly from the product page by clicking on "Questions?" or send an email to Customer Service through this form enclosing the item's name, which can be found on the product page.

I have previously seen a product on the webshop, but now I cannot find it anymore

The product is very likely sold out. When this happens, the product is automatically removed from the webshop.

Can I change my order?

It is not possible to change an order, but you can contact customer service by phone + 45 35 15 52 35 or through this form and have your order canceled, so that you can make a new order.

Can I cancel my order?

As we strive for fast processing on all orders, please contact customer service as quickly as possible to avoid the order being shipped. In this case, please call Customer Service on phone + 45 35 15 52 35.

My order is a gift, can I add a card and have it wrapped?

Of course you can. You can order gift wrapping on the Cart page and write a personal message to the recipient in the comment field during checkout. Your gift will be wrapped beautifully and we will add a nice card with your message on it. Please note that we cannot wrap large parcels.

Do you sell gift certificates?

Yes we do. You can purchase a digital gift certificate here.

Which payment options do I have?

Depending on where you are ordering from, you can pay with Dankort, VISA/Dankort, VISA, VISA Electron, Eurocard, Maestro, MasterCard, MasterCard Debit, Klarna, MobilePay, PayPal, Sparxpres, ViaBill, iDEAL, Apple Pay and Google Pay.

Are there any payment fees?

There are no payment fees when paying by credit card. If there is a fee for other payment methods, this will be clearly stated when selecting the payment method.

Note: If you pay with a company payment card and there is a payment fee on the card, this fee will be charged to you as a customer. A fee is also added if the card is issued outside the EU. In both cases, the fee will be shown in the payment window before the purchase is completed.

When will I be charged?

For payments by credit card, PayPal and iDEAL the purchase amount will be charged once you place the order. For Klarna payments, the purchase amount will be charged either once you place the order, or later in accordance with the agreement with Klarna. You can never be charged more than the amount you have approved at the time of purchase.

Is it safe to shop at Byflou?

It is very important to us that you as a customer can shop safely on our webshop. Payment information is transferred in encrypted form using SSL (Secure Sockets Layer). The encryption technique has a high security standard, which means that the information is sent via a secure connection.

Byflou does not receive any information about your payment card. We are only notified that the order amount has been charged. It is impossible to charge a greater amount than the amount you have approved upon purchase.

When shopping online, you also have the option to reverse the payment when you receive your bank statement.

What happens if I am not home when the parcel arrives?

The shipping company leaves a note in your mailbox or sends you an email, and you will then be able to pick up the parcel the next business day at your local post office or a pickup point near you.

Can you drop the parcel at an agreed location?

It is not possible for us to tell the shipping company that they can drop the parcel at an agreed location. The information you enter in the comments field during checkout is for internal use, it is not passed on to the carrier.

Some carriers offer the option for the recipient to change the delivery location or specify that the parcel, for example, may be left in the garage or with a neighbour. If this is possible in your region, the carrier will automatically inform you of this via SMS or email before they deliver the parcel.

Can I return sale items?

You always have 30 days extended right of cancellation when you shop at Byflou - even on sale items. Simply follow the return steps you find under Exchange & Returns.

Have you received my return shipment?

Once we receive your return parcel, it may take up to 14 working days (during peak periods up to 30 days) for us to process your return. If your return fulfills the conditions for return, we will refund your purchase. You will receive a confirmation email when the amount has been refunded.

There is something missing in my order

If you have received your order and an item is missing, we deeply apologise for that mistake. Please contact customer service as soon as possible by phone + 45 35 15 52 35 or through this form and we will take care of the matter. Remember to enclose your order number.

How do I view previous orders?

If you have created a user on Byflou, you will find all previous orders under My Account.

How do I sign up for the Byflou newsletter?

When you place an order, you can sign up for our newsletter by checking the sign up box during checkout. You can also subscribe at the bottom of the page by entering your email address.

Proposal for new products at Byflou

We have a huge collection of products and we are constantly looking for new, exciting brands. If you have any suggestions for brands you think would fit in our webshop, please send us a mail through this form.

Technical issues

Unfortunately, technical issues occasionally arise on a website. If you encounter any issues, please contact us using this form and describe the problem so that we can resolve it as quickly as possible.