About Byflou.com

Byflou.com is owned and operated by KasaSagi ApS, VAT Reg No. DK46352785. To make it easy and understandable, we call it "Byflou.com", "we" or "us" hereafter.

Contact information:

KasaSagi ApS
Byflou.com
Jyllandsvej 7
Denmark

Phone:
E-mail: [email protected]

Practice

These terms and conditions apply to all transactions conducted at Byflou.com . That is, when you use our website or place an order with us, you agree to these terms and conditions.

Be sure to read the terms and conditions before placing your order. If in doubt, please feel free to contact us.

Besides here, you will also find the terms and conditions when you place an order. You will find the current version of the terms and conditions at the end of this text, and the terms and conditions at the time of the order always apply.

Terms for ordering

Byflou.com is open 24 hours a day. It happens, however, that the webshop may be closed for maintenance. To shop at Byflou.com, you must be at least 18 years old or have obtained your parent's or guardian's consent, and has the legal right to enter into a purchase contract.

Ordering of goods and Receipt

You select the products you wish to buy and add them to your shopping cart. Up to the time of ordering you can edit the contents of the shopping cart and you can continuously check the contents and price of the goods.

As soon as you have completed your purchase, we will send you an email with a confirmation that we have received your order request. When your order is completed, you will receive a second email with your order confirmation. This email serves as your receipt. In this email, you will also find a tracking link, if the carrier offers Track & Trace.

Note that it may take a few hours before the carrier scans your package, and it may take up to 24 hours before you can follow your package via Track & Trace.

Payment of order

Once you are ready to order, click on "Continue" at the bottom of the shopping cart page. Here, you enter your name, address, email and phone number, and select a delivery method. It is possible to choose an alternative delivery address in case you want it delivered to your workplace or elsewhere.

All prices are current prices and can change without any prior notification. Our prices already include the VAT rate for the EU country where the order is shipped to as well as for Switzerland, the UK and Norway. For deliveries to other countries outside the EU, our prices are shown without VAT. If you change the delivery country at Checkout or through the country dropdown list, this will also affect the VAT rate. Any additional charges will be calculated on the information page that comes just before the payment page.

Depending on where you are ordering from, you can pay with Dankort, VISA/Dankort, VISA, VISA Electron, Eurocard, Maestro, MasterCard, MasterCard Debit, Klarna, MobilePay, PayPal, Sparxpres, ViaBill, iDEAL, Apple Pay and Google Pay.

There are no payment fees when paying by credit card. If there is a fee for other payment methods, this will be clearly stated when selecting the payment method.

Note: If you pay with a company payment card and there is a payment fee on the card, this fee will be charged to you as a customer. A fee is also added if the card is issued outside the EU. In both cases, the fee will be shown in the payment window before the purchase is completed.

For payments by credit card, PayPal, Sofort and iDEAL the purchase amount will be charged once you place the order. For Klarna payments, the purchase amount will be charged either once you place the order, or later in accordance with the agreement with Klarna.

Secure Payment

It is safe to shop in our webshop. The credit card information is transferred in encrypted form using SSL (Secure Sockets Layer). This encryption technology has a high safety standard. The information is sent via a secure connection and your card information can not be read by unauthorized persons. This means it is only the payment providers, who can read your data. Byflou will receive no information about your credit card.

Shipping & Delivery

All orders are shipped from Denmark and we ship orders every weekday. If you place your order before 1 pm. (CET) on weekdays, we will do everything we can to make sure the goods are shipped the same day, if your items are in stock. All our shipments are sent insured.

Our standard delivery times and the shipping costs are listed on our Shipping & Delivery page, while the expected delivery time for specific products and their shipping costs are displayed on the product page, on the shopping cart page and through checkout.

The standard delivery times are only valid for items in stock, and please notice that If you have ordered multiple items, we will ship all your items together, once we receive the last item from the supplier.

Large or bulky furniture are delivered by international freight forwarders as curbside deliveries as they cannot be handled as normal deliveries. The delivery times for these shipments depend on the availability of the products and the shipping destination. We will contact you in this matter. If you need help getting the furniture into your home, we might be able to offer this service for an extra charge. In that case, please contact us for a cost estimate.

For deliveries to islands that have no bridge or tunnel link to the mainland, we have to charge a surcharge, as the shipping costs are usually significantly higher. The size of the surcharge depends on the shipping destination and will have to be calculated on an individual basis before the order is completed.

Customs and VAT

For deliveries within the EU and to Switzerland, the UK and Norway, you don't pay additional customs duties or VAT. Our prices already include the VAT rate for the EU country where the order is shipped to as well as for Switzerland, the UK and Norway. For deliveries to other countries outside the EU, our prices are shown without VAT and you are responsible for the declaration, import duty and taxes of your parcel. The goods may be detained at customs, and the package may be affected by local taxes and duties, which we can not be held responsible for. Please be aware that the detention of your package at customs can delay shipment significantly. Should you find out that the package is detained, you should immediately contact the freight company.

30 days extended right of cancellation

When you shop at Byflou, you have a full 30 days to cancel. To use this extended right of withdrawal, you must send your order back to us within 30 days upon receipt. If we have not received the order within the 30 days, the package must be located via Track & Trace. Remember to keep the Track & Trace number of the package because the return is your responsibility. Using Track & Trace, we can also see when you sent the product back to us, which must happen within 30 days upon receipt. Please notice that returns are paid by the customer.

Conditions of 30 days right of cancellation

Your cancellation right begins from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following Monday. In the case of multiple goods ordered in one order but delivered separately, or a product delivered in several batches, the period starts from the receipt of the final product. Some items are not subject to withdrawal. Furthermore, you can lose the right of withdrawal by breaking included hangtags, labels or seals. If the item is delivered sealed, you lose the right of withdrawal if you break the seal.

PLEASE NOTICE: Custom-made furniture is not covered by the right of withdrawal. You can not return any furniture that is ordered specifically for you, as this is designer furniture, and goes under the category custom made furniture. We do not have any furniture in stock, and all furniture is therefore custom made and ordered only after an order has been placed. Read more about this in the Danish Sale of Goods Act.

You are allowed to try the product on

As a consumer, you may test the product and try it on at home, just as you would do in a physical store. This means you should handle the goods in a way so that you can determine whether the products live up to your expectations or not. Do you, however, take your goods in use, you can only get part of or none of the purchase amount back.

Treat the product with care before returning it

As a consumer, you are the one who have to pay for any impairment of a products value. Product value is determined by what we can get for it in a resale. If you have used the product or removed any hangtags and labels, we can no longer sell the product and thereby the depreciation will be up to 100%.

Returns

You do not need to contact us to return your order. You just fill out the return form and place it in your shipping box, with the goods you wish to return. You find a link to your return form in the email we sent you, when we shipped your order. Instead of using the return form, you can also place a small note with your order number on it in your return package.

Returns are paid by the customer, but you are welcome to use our prepaid return label and drop-off your return parcel at a DHL ServicePoint near you. In that case, we will deduct a return shipping fee of 9,99 EUR from your refund. Our prepaid return label is available for shipments from EU countries, but please notice that it's not valid for larger furniture and bulky goods. You can fill in and download your prepaid return label here.

If you decide not to use our prepaid return label, you must address your shipment to:

Byflou.com
Jyllandsvej 7
9500 Hobro
Denmark

We do not accept cash on delivery parcels (COD) or packages sent without door-to-door delivery to our address stated above. It is important that the package is securely wrapped, because you are responsible for both the package and the goods until Byflou receive them. Therefore, we recommend that you keep your shipment receipt and any Track & Trace number.

PLEASE NOTICE: Custom-made furniture is not covered by the right of withdrawal. You can not return any furniture that is ordered specifically for you, as this is designer furniture, and goes under the category custom made furniture. We do not have any furniture in stock, and all furniture is therefore custom made and ordered only after an order has been placed.

Exchange

Exchanges on Byflou.com are handled the same way as a return. If you wish to exchange an item for another color, size or the like, you need to send the product back to us by following the return description stated here in our terms and conditions. In the meantime, you can order the new size, color or product that you want to exchange for. When we receive the product, the money is transferred back to the same payment method used for the purchase.

Exchange of gifts

If you have been lucky enough to receive a gift, purchased at Byflou and want to return or exchange it, you can easily do this. You have 30 days to either swap for another item of equal value or to obtain a gift certificate / voucher that you can use when it suits you. This, however, within 5 years. If you find a product that is more expensive than the gift, you have the option of paying the difference and get the new product sent instead.

For you to exchange your gift, you must be in possession of the original receipt. Then, you simply follow the return description stated here in our terms and conditions. When we receive the product, we will contact you or you can email our customer service to arrange a gift card, a voucher or an exchange.

Returning Items are paid entirely by the customer. The item must be returned unused and in the same condition as when received - with intact hangtags fixed to the item. It is important to underline that items without hangtags will not be taken back or exchanged.

Refunds

Once we receive your return order, we will check the products and you will get the amount refunded, which you have paid to us upon purchase, if our conditions regarding the right of cancellation and "used goods" are met. We will initiate a refund within 14 days after we receive your return order. We reserve the right to withhold payment until the goods are received or until we receive documentation that the item has been returned.

The amount is always transferred back to the same payment method you used to pay for the purchase. If you have paid by card, the purchase amount is returned to the payment card you used for the purchase.

ATTENTION: Used goods
You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

• The product has been used.
• The product was damaged while it was subject to your responsibility.
• The product has been handled in another way than necessary in order to determine the nature, quality and function.
• The conditions of the right of withdrawal have not been met regarding hang tags, product type, etc.

Claims and Warranty

You have a 24 months warranty, which means that you can either get a faulty product repaired, replaced, a refund or reduction in price, depending on the specific situation. The claim must of course be justified. The error or fault of the goods must not be caused by an inappropriate use of the product or other injurious behavior. This includes e.g. that the product has not been washed the right way according to the Washing Symbols listed in it.

To make a claim, you must first contact us by mail [email protected] or by telephone at +45 41 40 00 77. Often we can handle the claim via mail and pictures. After your inquiry, you will get additional information about the process for claiming.

Should we ask you to return the goods, please send it to:

Byflou.com
Jyllandsvej 7
9500 Hobro
Denmark

When you return the item, please disclose as detailed as possible what the problem is. Please use our return form. You find a link to your return form in the email we sent you, when we shipped your order. It is not a requirement, but it eases our casework and minimizes processing time for the claim.

You must claim as soon as possible after you discover the error. The Danish Sale of Goods Act states that you make your claim within a reasonable time after discovering the error - we suggest within two months.

If the complaint is justified, we will of course refund reasonable freight costs for your return shipment as well. If the complaint is not justified, you must carry all costs of transport, including our freight costs for returning the item to you, and we may charge you an amount of up to 8 € for the examination of the goods. We only want happy customers and can only encourage you to contact us if there are any problems with the goods you have purchased.

Remember to always send the goods in protective packaging and get a receipt for the shipment. You have the responsibility for the package / goods up to our reception. So please keep the postal receipt incl. information about freight costs, as well as any Track & Trace number.

If there are any defects in the goods you have purchased, Byflou will meet all legal guarantees and regulations.

Complaint or other legal request

Purchases of goods from Byflou is subject to Danish law. Any disputes shall be settled at the Danish courts.

The Danish Sale of Goods Act / Act on Consumer Contracts / Law on Consumer Protection, which supervises your rights as a consumer and customer of course also apply when you shop with us.

If you have a complaint about your purchase, please send us a message through this form or call +45 35 15 52 35. If we can not find a solution together, you can submit a complaint to the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, Denmark, at forbrug.dk. Here, you can also read more about the legislation on e-commerce in Denmark.

If we cannot find a mutual solution and you are a resident of an EU country other than Denmark, you can contact your local branch of the European Consumer Centre.

We reserve the right for errors and mistakes

Mistakes happen. This may be at the stockroom, a typing error or an incorrect pricetag on an item. Therefore, we accept your purchase only once we have approved your payment and sent the goods to you. We therefore reserve the right for sold out items, as well as printing, programming and typing errors. If you order an item that is sold out, we will immediately contact you - and your payment will be canceled.

Colors

The actual colors you see on the items at Byflou depends on the screen settings on your computer, tablet or smart phone. Therefore, we can not guarantee that your device displays the accurate color as the item upon delivery. However, we try to clearly reproduce color, cut and material for each product.

Secrecy

Byflou takes responsibility for all the personal information that you provide to us. We use the information to assess the agreement and carry out the delivery, to administer the customer relationship that comes with it, pursue outstanding payments, fight fraud and abuse and to comply with statutory regulations.

Liability

Byflou is not responsible for any damage to you, with the exception of cases where the company's liability insurance covers the damage and where it is assumed that the insurer approves that payment can take place. In addition to these cases, Byflou's liability is limited to the maximum amount that represents the purchase price of the concerned item / items. Byflou is not responsible for consequential damages.

Force majeure

In the case of force majeure, Byflou ceases its obligations. If the period of force majeure is longer than 2 months, both you and Byflou have the right to terminate the agreement, without any liability for damages in such cases. Force majeure means strikes, staff illness, transport disturbances and import / export bans, regardless of whether this occurs at the company or its suppliers.

Copyright

All content on Byflou including texts, images etc. is protected by copyright law. Copying or other use of the content on Byflou may only happen after receiving a written consent. Unauthorized use of content on Byflou will lead to prosecution.

Version: 30.09.2021

Introduction

Personal data refers to any information that can be linked to you in any way. When you use our website, we collect and process certain types of information, as described in this Privacy Policy. This Privacy Policy is subject to change at any time, and the most recent version is always available on our website.

Publisher

The website is owned and published by:

KasaSagi ApS
Byflou.com
Jyllandsvej 7
Denmark

Company Reg No. DK46352785
Phone:

We are responsible for the processing of your personal data.

Security

We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, published, lost, impaired, or disclosed to unauthorized persons, misused, or otherwise processed in violation of the law.

What information we collect

When you make a purchase

• Name
• Address
• Email address
• Phone number
• Order and payment information

When creating a customer account

• Login information
• Name
• Address
• Email address
• Phone number
• Date of birth
• Purchase history

When signing up for the newsletter

• Email address
• Purchase history and behavioral data (if consent is given)

When using the website

• IP address
• Device information
• Browser information
• Behavioral data (clicks, views, and interactions)

When applying for a job

If you submit a job application to us, we process the following information:

• Name and contact information (email, phone number, address)
• Resume
• Application
• Education and work experience
• Any references
• Other information you choose to share

Purpose and Legal Basis

Processing of purchases

Purpose: Order processing, delivery, and customer service.
Legal basis: GDPR Art. 6(1)(b) (contract fulfillment).

Accounting

Purpose: Storage of invoice and accounting information.
Legal basis: GDPR Art. 6(1)(c) (legal obligation).

Customer service and improvement of the online store

Purpose: Support, statistics, and optimization.
Legal basis: GDPR Art. 6(1)(f) (legitimate interest).

Processing of Job Applications

Purpose: To evaluate your application and conduct the recruitment process.
Legal basis: GDPR Article 6(1)(b) (processing prior to entering into an employment contract).

If we retain your application after the recruitment process has ended for future positions, this is done solely on the basis of your consent, cf. GDPR Art. 6(1)(a).

Marketing and personalized communication

Purpose: Newsletters, segmentation, automated flows, product recommendations, and targeted advertising.
Legal basis: GDPR Art. 6(1)(a) (consent).

You may withdraw your consent at any time.

Profiling and automated processing

If you have consented to marketing, we may use your purchases and your behavior on the website for segmentation and personalization of our communications.

No automated decisions with legal effect on you are made.

Use of Data Processors and Third-Party Providers

We use external providers and partners who process personal data on our behalf in connection with operations, payments, delivery, marketing, analytics, and security.

We use the following platforms, among others:

• Google (analysis, advertising, and tag management)
• Meta (advertising and conversion tracking)
• Customer.io (email communication and marketing automation)
• Cloudflare (hosting and security)

In addition, we use providers in the following areas:

• Payment solutions
• Logistics and shipping
• Hosting and technical operations
• Analytics and reporting

Depending on the specific solution, providers may act as data processors or as independent data controllers.

Data processing agreements have been entered into with relevant suppliers in accordance with Article 28 of the General Data Protection Regulation.

If personal data is transferred to countries outside the EU/EEA, this is done on a lawful basis for transfer, including the European Commission’s Standard Contractual Clauses and/or the EU-U.S. Data Privacy Framework, where applicable.

Further information regarding the use of advertising and conversion features, including Facebook Advanced Matching and Google Ads Enhanced Conversions, is provided in the section on Cookies in this Privacy Policy.

Retention Period

We retain personal data for the period permitted by law and delete it when it is no longer necessary for the purposes for which it was collected.

As a general rule, the following applies:

• Purchase and accounting information is retained for a minimum of 5 years in accordance with the Danish Bookkeeping Act. Information may be retained for longer if necessary to establish, assert, or defend legal claims.
• Information used for marketing purposes is retained as long as consent remains active and has not been withdrawn.
• Information associated with a customer account is retained as long as the account is active.

Your Rights

You have the right to:

• Access
• Rectification
• Deletion
• Restriction of processing
• Data portability
• Objection
• Withdrawal of consent

You can contact us at [email protected].

You have the right to file a complaint with the Danish Data Protection Agency, Datatilsynet, or the appropriate Data Protection Authority in your country.