When you shop with us, we check all products for faults and defects before they are shipped, but there can always be things we miss, and we have the same attitude as we are sure that you have. There just shouldn't be any flaws in brand new clothes, furniture or interior.
Therefore, you of course always have the possibility to claim any errors or faults on your goods. Contact our customer service if you have a claim, or simply have questions about your order.
When you receive your package, it is important that you check it for visible damage to the packaging. If there is any, the carrier MUST make a note of this, otherwise we will not be able to accept any claims. Even if it does not look like a shipping damage, you must keep all wrapping and/or packaging. We are not able to make a claim against the manufacturer without the packaging.
Do you have a claim, please do NOT return the item to us right away. You need to first contact our customer service at [email protected] with your claims. This must be done within 24 hours of receiving the item, if the item is damaged when it arrives. Please include pictures of the error, and remember to include your order number.
The processing time can take up to 30 days due to supplier dialogue etc. It is often much faster, and you will get a response within a short time after we receive your claim. We always try to provide a similar product for you, or fix the error.
As a starting point, we always try to exchange your claim with a new item. We check both the supplier's warehouse, and our own stock. If we cannot find an item for replacement, we offer a repair, if possible. If the product can neither be replaced nor be repaired, you will of course get a refund.
If there are any defects in the goods you have purchased, we will of course meet all legal guarantees and regulations. If we can not find a solution together, and you are a resident of an EU country, you can submit a complaint through the EU Commission's online complaint portal.